Sears Home Services
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Failure to keep 5 appointments to complete repair
I do not recommend purchasing an extended warranty repair plan from Sears. I paid $429 and some change for a four year extended warranty repair for my stove. One of the burners stopped working so I reached out to Sears. Making the appointment was very easy. That's when the train went off the tracks. Five weeks in a row, I have had an appointment with them on Thursday. They don't give you a narrow time frame.They set the appointment from between 8am - 5pm so you have to take the entire day off of work. Every time, usually about 1 pm (today was a little bit earlier) I receive a text message from them canceling my appointment and saying "due to unforeseen circumstances they're unable to make the appointment as they do not have a technician available, and would I like to reschedule?" Every single week I have rescheduled. I have tried to reach back out to them and you can't get a live person on the phone if you already have an appointment. The only way you can reach a person on the phone is if you want to schedule a new appointment. If you choose the option to schedule a new appointment, you're just talking to a customer service representative who has no control over any of the situation. When you ask to speak to a manager, (I don't even really think it's a manager) I think it's person in the pod next to them, it doesn't do any good. The so called manager told me she was going to escalate this. Nobody escalated anything. Nobody did anything and nobody showed up AGAIN today. I reported this business to the BBB but that's not going to get my stove repaired or get my money back. I just want you to be smarter than I was. Don't waste your money on this. Just put the money you were going to pay for the protection plan in the bank. That way, you don't waste your pto, and you can pay for the repairs yourself from the money you would have given these crooks. I guess my next step is to start reaching out to news outlets in my area. What a huge waste of time.