TopCar
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They don’t know how to treat costumers
If I could give zero stars I would give zero! Me and my friends arrived at the south Tenerife airport, 2 of us arrived in the morning (one of them was suppose to be the driver) and the other three of us arrived in the afternoon (me included). In the morning they said that the person that was suppose to be the driver couldn’t have been because she didn’t have 3 years of license. At first a really nice girl in the morning told us just to let the new driver go to change the main driver license. When we arrived in the afternoon, after a delay of our plane, there were three people (we went to the first one available if I’m not wrong her name is Cintia) at the desk and we kindly asked to change the license, she told us that the driver that at the beginning was suppose to drive had to be there (in the morning they didn’t tell this to us). So the girl that was in the hotel had to come all the way back to the airport, then they first asked us for a deposit of 700€ and then the girl at the desk decided on her own to cancel our reservation after we told her that we would have paid the deposit. I asked for the reimbursement and she told me that she couldn’t do anything because the car wasn’t booked by the main website of topcar but trough rental car provided by booking. The problem was that SHE decided to cancel our booking NOT US! Luckily I called the client assistance of rental car and they helped us to have a full reimbursement after what happened. We had an horrible experience because they left us without a car on the first day of our trip causing us a lot of troubles.