Reiss
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“Appalling” best describes my ongoing…
“Appalling” best describes my ongoing experience with Reiss’s customer care. I bought a suit from the online store, which didn’t fit. It was returned via 2 days’ later following Reiss’s returns procedure. That was on the 22nd April and I am still waiting for a refund. Reiss’s customer care team state the suit hasn’t been sent back by Evri, and that I will have to wait until (at least) 20th May for a refund. This is not stated anywhere in their online terms of business. The live chat team are mostly polite but don’t seem to be able to escalate anything; the contact via email from the Returns team unhelpful and seemingly inaccurate. So, I’m still down nearly £400 for having followed the company’s own processes with no resolution in sight. If it had been for a cheaper item, I’d have probably given up now in frustration - is this what they want? I love Reiss’s clothes, but doubt I’ll ever buy online from them again (if at all) and definitely won’t recommend anyone else does either.