TUI Cruises
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The Good and the Bad
Finished a river cruise on TUI Skyla on 19 August. During the cruise I cancelled an excursion with the Cruise Director (or Experience Manager). He informed me that I would get a refund within 5 to 10 working days. Having still not received it I thought I should provide some feedback and advice to anyone else who cancels an excursion. First of all don't take their word for it and make sure you get some form of written acknowledgement. I didn't and now having contacted customer services it seems I will not get a refund. I did say 'good' and the only reason this review has two stars is because of the excellent work Kaye in Customer Services did on my behalf. So be warned make sure you get some form of written notification and do not accept the word of someone who ultimately forgets or let's you down
