Sears Home Services
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I will NEVER use this company again
I will NEVER use this company again. First technician came out and condemned a drain pump, two weeks later second technician came out and said it wasn't the drain pump, but a broken wire. Got part but no technician ever came back to repair. Every time I had an appointment scheduled it kept being rescheduled automatically, 12 times. You CANNOT get a live person on the phone. After a month, I gave up and called another appliance company who said it was not a broken wire, it was plugged with lint and needed to be cleaned. So I have paid for two parts and two diagnostic fees with no chance of getting my money back. This was the most frustrating service need I have ever had. Never again