Aegean Airlines
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Terrible Customer Service and Sales Conditions
The customer service and sales conditions of Aegean Airlines are abysmal. The call center is exclusively in Greece: despite listing an Italian phone number, it's fake and nonexistent. The audio quality from the operators is ridiculous, constantly interrupted and full of glitches, making it hard to hear a single word. It's impossible to contact them via email, and information regarding refund amounts and procedures is intentionally unclear. The website they direct you to for information or to check flight conditions doesn't have the necessary details; the information provided is very incomplete. During the ticket sale, not all restrictions and conditions are disclosed. For example, if you need to cancel a ticket (because changing the name is impossible), you'd then discover that the refund only covers airport taxes. This amount is very low compared to the high prices of their flight tickets. Their service is truly inadequate, considering it's not a low-cost airline. SkyExpress, for instance, offers much better and clearer conditions. Even EasyJet, which is a low-cost airline, has better customer service and more acceptable sales conditions. Given the prices and the poor service, I would not recommend Aegean airline.