Halfords Retail
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I honestly have had a 50/50 experience…
I honestly have had a 50/50 experience with Halfords. I changed my number plate yesterday 15/07 online with the DVLA so I ordered the number plate through Halfords. I turned up at about 7:20 with the v750 and identity documents and one staff member was going to do it yet the other said as I don’t have the v5 I can’t do it. So I just left, one time I spoke with live chat and they said well I had sufficient. At this point, I was confused as to who it was right so I went back today 16/07 with an additional document and it was changed. I questioned whether what I had originally taken should have been fine and it was confirmed that it should have been okay. So it seems the staff members there don’t understand their own policies. When explaining my issue was yesterday too the person I spoke to who seem to be the manager, it honestly seemed like he didn’t really care.