Affinity Water
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Targeting vulnerable customers
I set up a payment plan as I had done previously without any problems. I have always paid on time through their continuous payment plan that they set up on their website. I received my most recent bill and began the payment plan in October. Before the second payment was debited on the agreed date, a report was sent to TransUnion for a missed payment. My second payment proceeded to come out on the agreed date. Prior to this I had received two letters which were almost threatening in nature, advising to move to direct debit or it would affect my credit file if I missed a payment. I completely disregarded this as I knew I would always adhere to the payment plan. Was I to interpret the letter as a payment plan will completely destroy your credit file regardless? It seems that there is less penalty for simply avoiding paying your bill for a few months than sensibly setting up a payment plan. I will update when I receive a response from my complaint through Resolver.