Affinity Water
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Poor re-instatement of the road and footpath, then sand and stones pushed into the pipe in my home when the water was turned back on, causing a blockage and resulting in me losing my water supply.
The poor level of service from Affinity Waters customer service team is appalling. They only provide messaging via Whats App, they do not call you to discuss anything. Since a repair to the water main in the road outside my home, our water supply gradually declined in pressure and flow rate, when last Saturday we had no water at all. I had to call out a Plumber who pinpointed the issue to sand and small stones being pushed into my homes pipework system, which came from the water repair done by AF engineers. I contacted AF customer service to ask for the reimbursement of the £230 it cost to call out a plumber, which they have today declined to do. So I will now be contacting OFWAT to get this resolved for me. Do not expect any support or financial assistance from AF when they are at fault! An update: I have since been contacted by Affinity Water again, whereby the stated they would pay 50% of the cost I incurred by calling a Plumber out to my home to deal with the loss of the water supply in my home, which I told them is not good enough and declined their offer. Overall a very challenging experience with AW’s customer service Team Leaders! The Government must take away the monopoly these water companies hold over their customers, by NOT being able to change to another better performing supplier, when they choose too!