Avec Car Rentals
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Has to be the WORST CAR HIRE COMPANY
I booked through EconomyCarRentals who provided glowing reviews of AVEC. Since coming back home, I sent a review to this company and never even received an acknowledgement. I booked car rental from AVEC from Antalya airport, Turkey, arriving at Terminal 2 with the instruction to go to the AVEC office in Arrivals in the same terminal. It was quite late and their office was closed. I went outside arrivals to see if there was someone from AVEC waiting to pick us up. No one !!! I went along the kiosks beyond Arrivals to see if there was anyone there. No help. No one spoke English so I made a sign with my name and AVEC and walked along the crowd of people waiting outside Arrivals, all with signs for people arriving. After a long time a man tried to converse with me but I couldn’t understand him. He called a colleague across and he spoke a few words of English. He said “AVEC Terminal 1 – taxi” and he pointed to taxis a little distance away. Got a taxi and paid Euros €5.00. The taxi brought us to Departures Terminal 1 , being unable to drop us off at Arrivals and we had to walk to Arrivals. Went through the whole process again. No one was waiting for us. I went to all the kiosks beyond arrivals and eventually got someone who could speak a little English. She called a colleague and he said” See that green light in the distance, that’s where AVEC is. We eventually got to their office. My wife and I are 76 years old, not in great health, exhausted, stressed out of our minds and having difficulty with the hot evening air and pulling our luggage from one place to the other . We went into the office and told the clerk about what had happened. He “Well, you are here now !!!!!” It had taken us one hour 30 minutes to get to him. When I left the car back I mentioned this to the lady behind the counter. She didn’t even lift her eyes from what she was doing – dealing with a very irate customer whom she was trying to charge a fully prepaid car rental for the same sum again! She said to me, “Should have phoned” and not another word. On pick up and return the AVEC staff didn’t care about us. There was no instruction to phone on the voucher. My mobile wasn’t set up for Turkey. We have travelled the world, hired very many cars and never experienced such shoddy service. You would need to be out of your mind to book with AVEC.