Halfords Retail
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Online product availability is misleading which leads to more travelling than needed.
I placed an order online for 2 items which were allegedly available to collect in store. Prior to collection I was contacted by the store and told 1 of the items was not available. As a result the store would reimburse me the money and I would have to reorder, resulting in a trip across the city to collect the second item. You might ask why I didn't just go to the second store? Well, the second store did not have the first item in stock. Clearly, this additional trip has cost me time and money in petrol. Why can't the website be more accurate/up to date when looking at product availability?