TopCar
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Old cars - No maintenance of the cars ...
I recently acquired an older model Dacia Sandero from Top Car, but unfortunately, it broke down unexpectedly, leaving me with the burden of paying for the towing service. I found this experience quite disappointing and frustrating. I expected a reliable car .... Upon contacting the rental company, they informed me that I would have been covered for towing costs if I had opted for the Super insurance package. However, I believe that basic reliability and assistance, including towing in case of breakdowns, should be included in standard rental agreements. While I understand the need for additional insurance coverage for certain situations, such as my own fault or negligence. It's crucial for rental companies to prioritize customer satisfaction and ensure a hassle-free experience, especially when it comes to vehicle reliability and support services. Upon reading other reviews, I noticed that other customers have also received older cars with maintenance issues. I requested some form of compensation, but they refused...