Hyatt Hotels
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Hyatt Jackson MS
Hyatt Jackson MS. Booked the room, then two days later, once it was too late to cancel, get an email "reminder" with a note all the way at the bottom (after ads, free breakfast, things to do, etc.), that says all breakfast, food service, and beverage services are cancelled DUE TO COVID. And housekeeping is only available every four days. Tried to cancel as I paid more specifically for the savings from not having to take the family out to eat. Called the hotel. On hold with static and squawking for 12 minutes before I gave up. Same with chat (minus squawking noise but add in "updates" every 30 seconds saying there were a bunch of folks ahead of me and it's going to be a while). Can't cancel online because I would have to pay. I am at work and cannot spend hours on end on hold. I expected better of a Hyatt. Stuck with it now but will NEVER book with them again.