Reiss
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Phone customer service is fabulous! Shop staff is terrible
I ordered a black coat, but the camel coat became available the next day so I stopped the delivery of the black coat. Customer service was very helpful and payment returned in about a week. The camel coat was delivered to the wrong address. I provided both Reiss and Evri (worst courier in the world) with evidence and Reiss was EXTREMELY helpful and so nice to me! The payment was returned within a few days. The phone customer service is top notch. However, the staff in the stores in Westfield Stratford and Canary Wharf are terrible. They always ignore me and never ask if I need some help. The stores are always empty so it's not like the staff is busy. The shop staff could learn from the phone staff.