Sears Home Services
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I have used Sears before and they have…
I have used Sears before and they have good technicians. Unfortunately their new dispatch system allows only AI driven interaction. The first appointment was a no show without any heads up. The second was a good tech but he had not gotten the model number or the issue from the dispatch system. Since he didn’t have the part, it would have been a month from initial call to repair so I went someplace else. Worst of all, with two scheduled visits that added no value, I mailed a letter to the corporate headquarters. Result… we are keeping the diagnostic visit payment and really don’t care about our poor service or ineffective dispatch system. BEWARE… this is no longer the service it once was! Use another service.