Lucy Kellett

Oct 14, 2017

Terrible

I paid £30 to have my roots highlighted here. Afterwards the roots looked exactly the same - the roots didn't look any lighter. The highlights were basically non-existant. I was rudely told if I was specific about what I wanted then I should go to a salon. This isn't good enough- I'd paid £30 - it's not a free service. I wasn't happy but they wouldn't fix it. They said they couldn't put more highlights in as it wouldn't look natural. Well it certainly didn't loom natural the way they did it as I still had massive dark roots with a line where the previous dye was. As far as I'm concerned, you don't pay £30 to let the trainee do whatever they like and then get sent away if you're not happy. If that's the service then they shouldn't charge as you're doing th trainees a favour letting them mess with your hair and do a job you're not happy with and never agreed to in the first place. They wouldn't fix it so I was sent home unhappy and £30 poorer. I ended up having to dye my roots myself as they looked so bad. If you want a good model cut go to Toni and guy acadamy. It's cheaper and they're not rude to you. And you go away with what you asked for (and if they want to do something different it's discussed beforehand- no nasty surprises at the end). Vidal Sassoon academy did not dye my hair the way that was discussed and agreed in the consultation and I'm extremely unhappy to have wasted half a day and £30.