Home Instead Senior Care
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I spent five months chasing a refund…
I spent five months chasing a refund for a no show by this company. The care for my mother was respite so only provided while I was on holiday. She seemed satisfied with the care but obviously I didn’t see it because I was away. Eventually when I rang to ask for more respite care they booked it in and said they would ring me next day for payment. No one got back to me so I rang them to pay and was told the manager had decided they weren’t doing short term respite anymore! What happened to giving two month’s notice before any changes are made? I went on the website and what’s the first thing that comes up? “We do respite”! I think I was singled out as an awkward customer. I got my mother to write asking for confirmation in writing that the service was withdrawn before she paid another admin fee elsewhere. Unsurprisingly we heard absolutely nothing. The company I use now e-mailed me a rota with who was coming when. What a difference from being abroad to be rung and told the carers haven’t turned up. I’ve read a lot of the good reviews and wonder whether this company varies from branch to branch around the country?