Amber Electric
Read all reviews for Amber Electric →
1. Misleading Smart Meter Promises
1. Misleading Smart Meter Promises Amber claimed switching to a smart meter would reduce costs, but for many (including me), bills increased significantly. 2. Hidden Demand Charges Customers are often not made aware of the extra “network demand charges” that dramatically raise the bill. 3. No Usage Visibility for Months After installation, there was no access to real-time usage data for weeks or even months, making it impossible to manage usage. 4. High Bills Despite Same Usage Many people, myself included, saw their usage stay the same or even drop — but the total bill doubled or more. 5. Customer Service is Unreachable It’s nearly impossible to get help — long wait times, unanswered emails, and the chatbot doesn’t resolve anything. 6. Disputes Ignored or Delayed Even after requesting not to be charged during a dispute, Amber still processed large direct debits without resolution. 7. Difficult to Exit or Revert Once on a smart meter and Amber’s system, it’s very difficult to switch back to a basic plan or to another provider easily. 8. Lack of Transparency in Fees Amber doesn’t clearly explain all charges upfront — many people only discover them after receiving large bills. 9. Quarterly Bill Guarantee is Misleading The “Bill Guarantee” sounds protective, but it often doesn’t apply when needed or takes too long to activate. 10. Not Suitable for Shared Housing or Tenants Amber’s pricing model assumes one user managing usage closely, which isn’t realistic for families, tenants, or shared households.