VIVID
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Never known anything as bad as this
For two weeks now, we have been without a functioning toilet. I am my mothers sole carer and we both have the same illness. This illness attacks your muscles, joints, ligaments etc which means you lose range of movement. For this reason a closomat toilet (wash/dry toilet) was installed giving my mother independence and saving the embarrassment of me having to clean her. Two weeks ago it stopped functioning. In the first week we were told that "steve" from building maintenance or something like that would call. We waited for 27 hours and he never called. A closomat engineer came out and replaced a few parts and after 3 hours of work the toilet still didn't work. He advised that the only thing he can think of is that there's a build up of limescale in the pipes and that they will need to be flushed through, he then gave up and said he had to leave because of a long drive back. Then had an engineer sent out by vivid who, when he arrived, just scratched his head and immediately said he didn't know anything about these toilets because he hadn't been trained on them! He was here for a good hour and did precisely nothing. Literally nothing. We were told he would be there to flush the cistern through and this engineer complained and asked why the closomat engineer didn't flush it through because he knows how to dismantle the toilet. So then we get back onto vivid who said they were going to speak with closomat and arrange a day where both engineers can come at the same time so one can dismantle and the other can flush it through. We called vivid again yesterday and were told that "steve" who probably doesn't even exist would call back. Surprise, surprise..."steve" never bothered to call back. I have now decided, because of the complete incompetence, total lack of urgency, and leaving two disabled people without a functioning toilet, that I will be taking this higher and will be submitting a complaint to the housing ombudsman. There has been zero help from either vivid or closomat and I would never, ever recommend either of these organisations.