Nordstrom
Read all reviews for Nordstrom →
The store I used to love is gone.
The store I used to love is gone. This Christmas was a nightmare. Several unprecedented problems: 1. I attempted to cancel an order IMMEDIATELY after ordering. (I'd accidentally written the size wrong.) Nordstrom would not allow me to cancel! It was a gift. I have to wait until the person receives it, and they will have to trouble themselves returning it. 2. I bought an item and tried to return it. Another nightmare: Nordstrom set a time for me to put gift on doorstep for pickup. But pickup NO SHOWED. i contacted Nordstrom. They set up for pickup the next day. I woke up early, it was raining, so I wrapped item in plastic, put it on the door step, and again, pickup NEVER SHOWED UP. I contacted Nordstrom a THIRD time. I will get up early yet again. Will pickup come? Don't know. But let me tell you WHY I am returning the $100 cashmere sweater. First, it looks NOTHING like the picture. It fits like a baggy sweatshirt. Even worse: it sheds and sheds. I washed it 7 times, and get fistfulls of gobby lint. This sweater HAS to be a hazard to the lungs. Why is Norstrom selling crap? I've bought from them for years. I don't know what's going on, but I am no longer a customer.