Sears Home Services
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Terrible
Sears Home Services was a complete nightmare and I will never use them for a repair again, and I don't recommend you do either unless you have no other choice. Issue 1) My initial scheduled appt was three days ago. I took the day off work, and all day I was led to believe that a repair technician would arrive until after 3pm, at which point they canceled my service appt and provided me with several less convenient options for rescheduling. 2) There is no one to talk to, no phone number to call, with the exception of an AI chat, which was useless. 3) The actual service was a latch repair, which required less than 10 minutes and $25 in parts. I was then charged $299.95 in labor for "one hour" which I know is standard practice but is also criminal. 4) I was informed by the technician that this part wouldn't be covered by any warranty because the QR code that was on the back of our machine that provided the serial number "Could have come from any unit" and therefore our machine did not qualify for a warranty. So, to recap, no discount for canceling the first appt with no notice, no discount for having a quick repair, no customer service to speak of, and no warranty. Should be illegal to have service this bad.