JV

Nov 26, 2024

Unfriendly staff - really unprofessional

Unfriendly staff. Rented for a business trip a 7 pers Renault Espace Automated, they asked if a handshift is ok. Sure for me no problem, but then they switched it to a cheaper Dacia Jogger. By complaining that we are driving later that week with 6 persons + lugage and the Jogger is really smaller they informed unfriendly: "it's in the same group ! We are the rental company !" And when I asked for an offer for an upgrade, only a short no, you rented this size (and some bigger vans were available). And they also not use a full=full policy. So taken the car with 6/8 fuel so fill it up till at least 6/8. Come one, make it easy for customers...