Reiss
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Sent wrong item and terrible return process
My wife ordered a jacket for my birthday from Reiss. To our surprise (considering the $395 price point), they sent the wrong item. Since we live in Australia, they expect us to pay for the return, and only once they receive it will they offer a full refund, instead of sending the actual item we ordered. We have to wait for the refund to then reorder the item we originally ordered, and who knows if they will get it right this time. I guess Im not getting my birthday gift due to Reiss’ negligence.