Livia Boutique
Read all reviews for Livia Boutique →
Disgraceful Company
Please, please do not buy anything from Livia Boutique. I bought 4 dresses with a total value of £140. The size guide is completely wrong and when they were delivered they were huge and I am a large lady. I informed them on 26th March 2025 I would like to return the items. They tried every what way or which to get me to keep them, but I said I would like to return them as they were far too big. It took them 2 weeks to give me the return address. I sent them back on 8th April at a cost of £32.95! I obtained a certificate of postage and a tracking number. I sent them the tracking number and they assured me they would monitor it. On 22nd April I asked them why I still hadn't received my refund. They stated that as soon as the parcel got to their warehouse they would refund me. I emailed them again on the 12th May and got the same answer. I checked the tracking number and it stated it had been handed to the delivery partner. but then went to a Chinese postal system all in Chinese so I didn't know where it had gone. I kept emailing them and asked them if they had any intention of returning my refund and stated they would as soon as it reached the warehouse. I said there is no way it would take this long to reach them. As of today 24th June I have still not received the refund. I managed to translate the Chinese tracking details and the item was in China on 14th April awaiting a dutiable payment (it must have been as the contents were over a certain amount). I assumed with such a large amount being paid to send it everything would have been included. Livia Boutique obviously knew the price of the items in the parcel and knew what would happen. It has gone on for 13 weeks with 32 emails sent to them. They obviously had no intention of giving me a refund and I am down £172.95. I hope this message helps others not to end up like me. They are a disgraceful company and should not be trading.