Lewis & Laura

Aug 29, 2025

Thank you!

Having in mind they are probably collapsed, I placed an order on 25 August and today I emailed Simple Pharmacy because I was worried my current pen would run out before the new one arrived. Almost immediately, I received a DPD notification that my parcel was on its way. They might not have a customer service line, but their quick response reassured me that they do care about their existing customers. I think the panic buying has made everyone anxious about cancellations and delays from other pharmacies - and some have even raised prices on orders that were already placed or are holding stocks until the 1st to raise their prices, which is mental! From my experience, Simple Pharmacy are reliable and have stock. They are just too busy to get back to everyone?