Halfords Retail
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Very frustrating and disappointing…
Very frustrating and disappointing service from the mobile service. Paid extra to secure a time slot to replace a tyre- my elderly mother waited in for 5 hours! Had absolutely no contact from Halfords and no technician arrived. Had to wait on hold for a ridiculously long time to sort a new appointment as apparently the technician did not have my mothers booking on his list! Asked for email address to express our disappointment only to be given incorrect address and then had to ring back again to ask for a correct email address but told it was not possible as my mother had to make the call herself! Very poor customer service indeed. Would not recommend Halfords mobile service to anyone.