Lloyds Bank Insurance
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Dodgy sales tactics for currency purchases
I usually have pretty good service from Lloyds but have just experienced an issue concerning travel money. While looking on line for rates I established Lloyds offer a currency service. I saw a good rate on the app and it offered free delivery for orders over £200. I attempted to make a purchase of over £200 yet the cost involved a £5.50 delivery charge. I thought if I continued with the order the final page may remove the delivery fee. Not only did it not remove the fee the rate reduced from the advertised 1.15 euros to 1.135. Needless to say I didn't make an order. I was annoyed at wasting my time so tried to contact someone on the message service on the app. I got a message that I didn't need to stay in the app and I would receive a notification when someone answered my enquiry. Over an hour later I got a message that my enquiry was being closed down, as I had not replied. This was the first and only notification I received. I returned to the app and found they had sent me 2 messages but had not sent me a notification that they'd sent those messages!!!!! I give up. At this point I'm not buying currency from them on line. A pet hate of mine is dodgy sales tactics. They're offering a higher rate and free delivery on one page then giving you a lower rate and charging you for delivery when you attempt to buy. I stopped buying currency from Ramsdens for dodgy sales techniques too and will never buy from them again.