H10 Hotels
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Filthy H10 Costa Adaje
H10 Costa Adaje The good first: Swimming pools are lovely 90% staff were very friendly and helpful Location is nice The food was nice in the buffet restaurant but it was super busy. The food in the pool bar was average. The bad: Filthy and tatty! We booked a sea view room and arrived to see that it looked like it had been furnished from the dumpster. If the wasn't actually broken in was chipped or tired. The bed was visibly lumpy and old. We told reception and they offered us another room on the opposite side of the hotel which had been refurbished. It was cleaner and newer but looked over a building site without a sea view! The only other room available with a sea view was a suite which we had to pay an upgrade amount to use. (80 euros a day) It was FILTHY! I can't tell you how dirty it was but it was so bad I didn't know where to sit. Filth, hair, and ground in dirt everywhere. I took a white towel and wiped a chair and it came up black with dirt. We called the guest services who came straight up and was very apologetic. She took photos for the manager. We had to leave the room for hours for them to deep clean it. We would have left but there wasn't any hotel available in the location we wanted available. After arguing with the management for some sort of goodwill/compensation the manager offered us 50% of the supplement that we had to pay for the upgrade!! Seriously insulting as we had wasted a whole day and had to pay for an upgrade that we didn't need but we needed a holiday. There are a lot of parts of the hotel that are so old and filthy and some that are new but still not maintained as well as they could be. Our room air conditioning did not work very well at all. We left feeling that the hotel management does not care about customers with unpleasant memories of dirt! I have never stayed anywhere that had such cleanliness issues! This might not be connected but my daughter ended up with a bacterial throat infection and we had to call the Dr out who prescribed antibiotics our second to last night.