Warner Leisure Hotels
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Lack Of Service
This is a copy of an email I sent directly to the Manager at Warners Thoresby Hall on Friday 13 December 2024. (I also sent one to their CEO). Not even the courtesy of an acknowledgement, which I find totally reprehensible (it speaks volumes for their Customer Care, or rather , ‘the lack of’. “My apologies for the need to get in touch, however following our experience here this week, feel that needs must (Room Number 217). My overall complaint concerns the service, or rather the lack of, we have experienced this week in the main Sherwood Restaurant (I would add that this very matter has happened on previous visits and I have similarly made a formal complaint). Apart from our first night, thereafter it has been nothing short of abysmal, extremely slow to say the least and what’s more what appears to be the result of a distinct lack of staff to undertake the necessary requirements of the number of guests. For the past three evenings, we have had to personally ‘offload’ all of our used plates and cutlery following each course to a nearby table not in use, so that we can ‘move on to the next one’. I did make mention of this to one of your restaurant supervisors, he merely shrugged his shoulders (as he/she did the last time we were here) and muttered along the lines of ‘we do our best’. Well I am afraid from our experience this week, ‘your best’ has quite simply ‘not been good enough’ by far. He seemed totally unconcerned and lacked any degree of empathy whatsoever, which to be perfectly honest saddens me totally. The reason for our visit this week, was for my wife’s birthday on 12 December, but I am sorry to say that the trip has been somewhat soured - we will NOT be coming again. Thank you and I look forward to some degree of monetary compensation as the result of Warners ineptitude. Kind regards. Mike Bingham” NOTE: As of 28 December, my complaint has now been resolved to my satisfaction by the Hotel Manager