Affinity Water
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We had an enormous water bill in…
We had an enormous water bill in September no communication from you regarding payments etc , when ringing we were told from paying £ 9.00 a month was being adjusted by direct debit to £153.00 a month !!! Disgusting . We told the advisor we couldn’t afford that amount and they had no right in amended the direct debit without any communication from your company. There was a water leak we have put in a reimbursement from you which we were advised by your staff to waive art of our bill this was 4 weeks ago and still not heard anything although your company are happy with still taking direct debit