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Dont book with cruises.com
I booked a cruise with cruises.com and paid for their insurance. I had to cancel and the cruises.com rep told me to wait to cancel until my mom had her dr appointment, so did. I canceled with both cruises.com and with their insurance.cruises.com paid me my refund, however the insurance never got back to me after they sent me an email telling me the recieved my documents. I contacted them again and resent the information, they never got back to me again but put it on my account that I filed my claim too late. I have spoke to 10 people at cruises.com ALL saying they will call me back and NEVER DO. I WOULD SUGGEST TO ALWAYS GO THRU THE CRUISE SHIP THEMSELVES.