Red Energy
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Extremely Disappointed in Red Energy’s Billing Practices
I’ve had a really frustrating experience with Red Energy. After switching from Origin (where my bills were always consistent and reasonable), Red Energy issued us a $906 electricity bill, almost triple what we’ve ever paid before for a two-person household. We haven’t changed our usage at all, don’t use heaters, and have always been conscious of our energy consumption. When I contacted Red Energy for an explanation, I was told the previous bill had been underestimated due to a “dog on site” preventing access. Even though I told the representative on the phone after giving instructions to access our easily accessible meters, that our dog in no way would prevent access. No one attempted to reach out or notify us at the time. Instead of fairly adjusting the next bill, they lumped all the supposed “missed usage” into one inflated amount, based on a single meter read months later, and expected us to accept it with no breakdown or evidence of when that electricity was used. From an established pattern of 7kWh a day to 38kWh a day. They admitted they couldn’t provide a daily breakdown because we don’t have a smart meter then pulled a new daily kWh average out of thin air. The responses I received were vague and dismissive, and no one addressed my actual concerns. Instead I was sent promotional information on rates and their financial plans. It felt like I was being blamed for their failure to properly read the meter or communicate. I’ve now had to escalate the matter to the Energy & Water Ombudsman, who have thankfully opened a case and requested to put my bill on hold. I wouldn’t recommend Red Energy especially if you expect transparency, accurate billing, or decent customer service.