Warner Leisure Hotels
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Shocking Customer Service
Unfortunately we have had a terrible experience with Warners’ “friendly and helpful” Customer Service team. Once they have your money they don’t want to help. We’ve requested 4 times they let us know how much money they are holding on behalf of my parents in law as they couldn’t go on a recent break as my mother in law had fractured her neck in an accident after booking the holiday. No information has been forthcoming. My parents in law had Warner Holiday Protection in place but they wouldn’t allow my Wife and I to cancel without losing money even though we were part of the same group booking. My Wife and I then had to go on the holiday without them or lose our money (We were going only to support them as they are very elderly and if we weren’t doing so it’s unlikely that they would be able to have a holiday at all). My Wife made a complaint via email but that wasn’t good enough, she then had to fill in a complaint form. Unsurprisingly still no information received. Dealing with a mother with a broken neck is stressful enough but nowhere near as stressful as dealing with Warners’ Diabolical Customer Service.