TopCar
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Someone brought in EVs without training the staff
(Upgraded this to 3 stars after they brought the cable round - we reckon that the company has brought in electric cars but not trained any of the people. They must have thought the cable belonged to a hoover or st.) We rented an expensive electric Kia - when we went to charge it at an Iberdrola EV charger we found the charging cable was not there. We only have a cable with a two prong plug at one end - it’s impossible to use that in our accommodation. We would have to drive through a wall and into the swimming pool to get near the plug socket. You can't use a regular extension cable with an EV - you would fry the house electrics. All the EV chargers I can see photos of online need the cable we don’t have. We have checked and all Kia EVs come with this charger I had to make a dozen calls to get anywhere. They started off by saying they didn't have the cable and we said - we don't believe you - 24 hours later they brought it round still in its packaging