Billy T

Apr 19, 2024

I arrived on Lanzarote yesterday…

I arrived on Lanzarote yesterday evening ( April 18th 2024 ) , after being delayed for over 4 hours I arrived very tired and wanted to pick up my car , I went to the help desk and asked this exact question “ can someone please help me “ , the response was a barrage of profanity including F off mother f-@ker , who the f@ck do I think I am and I was a piece of sh&t . Speechless I was , I tried calming the staff member and even said it’s not my fault you hate your job , the situation didn’t calm at all and his colleague kindly assisted me and provided the customer care I usually experience as a frequent visitor to the island , when I left I put €10 down and told his colleague to take him for a beer and hopefully he chills , seriously this was absolutely the worst abuse I’ve received in terms of customer care from any company in my life . I cannot over state the verbal abuse I received simply for asking if someone could help me .* I have had no response from topcar since writing this review , emails also ignored * Date of experience: 18 April 2024 ( thank you for finally responding top car , as I said I am a regular customer of top car and this customer service was very unsatisfactory, it should be very easy to investigate and take action against the person if you truly wish to as the dates , times will show who was working that day )