Firefly Car Rental
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Avoid at all costs
Hired a car to be collected at Girona airport. Arrived at the specified time and there were 2 staff sitting there chatting to a colleague (I assumed) and looking at their phones. Was ignored for 10 mins and then the service was bad. I was barely spoken to other than "sign this, initial this and do you want excess insurance". I had already booked and paid for that. We collected the car and thought no more about it but when we were involved in an accident on the second last day of our holiday we found out just how bad their customer service was. We tried ringing the Road Assistance number on the documents 11 times but it was constantly engaged. Rang Firefly and was told that basically it wasn't their problem and to try again. We rang over 20 times before we got the car collected 4 hours after the accident. We waited a further 2 hours in the dark in a deserted area before a taxi arrived to take us back to our accommodation. It was an absolute nightmare dealing with Firefly, one one of the calls when I explained that we were 2 older women standing in a dark area the rep said that she was too busy with reservations to deal with me.