Sixt
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Warning - do not use Sixt Italy
I was promised a 4WD, in writing, and upon arriving at the Sixt desk at Milan, I was told 4WD were not available and was instead given a 2WD. On the second day, I had a flat tire and when I went to change the tire, there was no spare tire. It is illegal to drive without a spare tire. It took an entire day to arrange a tow truck and a new car. The rental car also did not have snow chains, despite it being illegal to drive without snow chains in winter. When I questioned this, I was told to buy them myself at a petrol station. The customer service throughout the entire experience was awful and for all of the above, I was only offered a 60 Euro refund for what was more than a 1,000 Euro booking.