Bank of New Zealand
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A terrible bank to try and get hold of…
A terrible bank to try and get hold of - whether that be by phone, or the banking app. They ALWAYS "experience more calls than expected", and the "please continue to hold" voice is grating, as it replays about every 30 seconds!!! If you have a floating mortgage rate, be prepared to wait a long time for this to drop, and after they finally decide to lower it, it won't go into force for a couple of weeks.