Warner Leisure Hotels
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A very bad experience.
Just back from Bodelwyddan Castle. Will never go again.The staff were rude,disinterested and not at all welcoming. The food was awful. The soup was disgusting and tasteless. The main course roast meat and Salmon was OK, but the vegetables were dried out and tasteless.The roast potatoes were so soggy and oily that they collapsed and oused oil when you tried to cut them.All had clearly been left standing under heat lamps.I had the teacake bread pudding and custard.The chef forgot to soak the teacakes in vanilla custard before cooking.So this was burnt and dry.So left the restaurant hungry. Unless you pay extra we were told you cannot reserve a seat in the restraunt or the show lounge,so we were sat by the entrance which was draughty. We spoke to an uniterested girl on the welcoming desk and she just said that was the only table free. The girl who waited on our table was named Molly. She was possibly the worst waitress we have ever encountered.I will leave it there. Breakfast was no better. The 1 star is for the excellent group Tallon. ( Eagles Tribute Band ) that was on that evening.The earlier quiz was very Hi,Di,Hi and was an insult to intelligence. This may have gone down well at Junior school.But quite frankly it was boring. The clientele was elderly like myself. So why they are announcing that tomorrow's activities are egg and spoon ,wheelbarrow etc.with such excitement,when most people clearly had mobility issues. Checked out 9:30 am and glad to be leaving. We rang the Hotel as soon as we got home and asked to speak to the manager.The receptionist that answered did not know which manager was in that day or tried to find out. We asked her more question and eventually she asked for our telephone number. She then said " If she finds the manager she will ask if the manager IS WILLING to speak to us". We gave up at that statement. We will call customer services tomorrow. ( They are only available Mon to Fri. )