meinschiff.com | TUI Cruises
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Had to cancel our 55th year wedding…
Had to cancel our 55th year wedding anniversary due to my wife’s illness 5 weeks before the cruise our sons gave us £320 to upgrade to premium drink package tried to amend the booking and was told we could but shop said no so we landed up with 10% returned and was informed that they would not return the Premium package my sons paid for so I would never pay up front for this extra again and would advise if you do pay on the ship Very poor advice given from customer services and UK shops also I had booked a P&O cruise and they gave me my full amount back and sympathetic to my wife’s illness they also stated that we could amend the cruise for free at no charge and allowed to do it once We have been like a lot of others loyal customers over the years and I would like Tui to tell me how they could be out of pocket on a Premium upgrade when they retained £5230.00