TopCar
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Don’t book with Top Car in Tenerife!!
Don’t book with Top Car in Tenerife - I guarantee you will regret it!!!! 1. For pick up there was a line of more than 30 people, we had to wait for more than 1,5h to get to the counter. 2. The deposit is deducted like a payment instead of blocked like every other rental company does. You will carry the risk of currency conversion and you will have to wait for the refund for several days! 3. We had to sign the contract including protocol of the car before even seeing it. The odometer was wrong by 500km, the damages were not in the protocol. 4. We had a rental contract until 1pm on the day of departure. At 11am, we did as instructed and had the car inspected by the personnel on the parking lot - the lady wearing a Top Car T-shirt checked everything, confirmed and packed the keys in an envelope. We asked if everything is fine and she told us yes and that we can leave. Two days later, when the deposit still wasn’t refunded, I received a text that Top Car thinks I returned the car late and they ask 44€ extra, which is more than double the daily rate. Not that I would pay even a single extra Cent! I sent them all the prove that I returned the car at 11am, since my flight left at 1:15pm but they didn’t reply anymore. Today they deducted 44€ from the 700€ deposit They never replied ever since. They’re criminals!