TUI Cruises
Read all reviews for TUI Cruises →
Avoid Deck 4 on Marella Explorer 2 if you’re looking for a good nights sleep & take earplugs to give you half a chance
Our first and last cruise. We went on Marella Explorer 2 and whilst the staff and food were good it’s all surpassed by sleep deprivation. We stayed on the 4th deck (rear) & might as well been in the engine room as constant banging throughout the night. I complained but was told no free rooms as was happy to pay to upgrade just to get a good nights rest but ship was full. Bizarrely, a few days later we were offered a cabin just along the corridor (4th Deck) but we declined as what would be the point. I expected some noise and talked to many passengers who were at the end of their tether with noise. Tui was inundated with complaints & they know full well that these cabins are not fit for purpose but still sell them. If it had a restricted view then they have to tell you but know full well that nobody would book a room with a noise disruption message against certain cabins. I trusted Tui as a responsible brand but they are knowingly selling cabins that are not fit for purpose. So disappointing as put me off cruising and Tui for good. Hang your heads as taking money under false pretences. This has been going on for ages as you will see numerous social media sites where noise on the 4th deck has ruined holidays.