TopCar
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Nail of a car, terrible service and overcharged
We hired a car from Top car Tenerife south airport on 2 November 2024, we arrived at the desk only to discover at least 60 people in front of us, we queued for over 90 minutes. Paperwork completed and we walked over the the parking lot. I was told our car was being washed and that it would be 15 minutes, so we waited…..after 25 minutes I went back to see what was happening, reminding the member of staff it was now over 2 hours from the start of our scheduled contracted pick up time, miraculously he then handed us some car keys. It was dark by this time and hard to examine the condition of the car, I used the torch on my phone and the car was covered in scratches, scuffs and dents, I told the attendant, he wasn’t interested in going round the car with me and recording the damage, he just said “video it and show us on return”. During the weeks rental we noted the breaks sounded like the front pads were worn out. We returned the car on the 9th, car attendants again looked like the couldn’t be bothered, just leaning up against other cars watching us park and not bothering to come over, I went into the office to ask if someone could come out, 2 of the women looked at me like I was dirt on their shoes, and told me to go outside and find someone else……incredibly rude attitude. Someone eventually came just looked at the fuel gauge nothing else, I wasn’t giving paperwork (like other hire companies do), I felt I had no proof that I wasn’t going to be blamed for the damage, he just said “all ok” and walked off. I noticed on my credit card rather than preauthorising the excess, they put it through as a transaction (every car hire or hotel I’ve ever used pre authorise, then the amount just drops off your account after a few days). A few days after my return from holiday a credit went on for £11 less. I know it’s not much difference, but if they are doing that to everyone, it’s a lot of money to be skimming off people (I’m sure their response will be “it’s the exchange rate” as they have done on other reviews) I will NEVER rent a car from this company again. Update: after seeing the response from Topcar…..I rest my case…..blaming the bank/exchange rate. Please read all the other reviews on here before you book with them.