KGM

Jun 26, 2025

I feel entirely misled

I feel entirely misled. I initially contacted them to meet with a specific psychiatrist, however, that physician was not taking new patients. So I agreed to meet with a telehealth doctor about a specific concern that I shared with the scheduler. I was not informed of all of my options for being evaluated, and ultimately met with a nurse practitioner who was not able to do a full evaluation or be in a position to prescribe the full breadth of medications if that is in fact what I might need. I waited for this appointment in hopes I would get more answers, only to feel like I shared private information with this company, only to be left needing to see someone else for a full evaluation. Now I have to pay for this appointment that went absolutely nowhere. When I tried to call immediately after my appointment, I was routed to another department not in my state, and they placed messages into the local office and no one returned my call. I finally called acting like I wanted to make a new appointment just to speak with an actual person, because I was upset I was paying for something I didn't expect. I am back to square one and will try to find someone locally with an independent practice. I will never use this service again and do not recommend them.