Reiss
Read all reviews for Reiss →
I recently purchased a pair of pants…
I recently purchased a pair of pants from the clothing brand REISS and unfortunately, they turned out to be too large, despite following the size guide that indicated they would fit perfectly. Once I received the pants and realized the issue, I contacted their customer service to request an exchange for a different size. However, I was informed that they do not offer a direct exchange service. Instead, I would need to return the pants at my own expense and then wait up to three weeks for a refund before placing a new order in the correct size. To make matters worse, the return shipping cost is at least 600 DKK, which is a significant amount considering the initial price of the pants. This experience has left me quite disappointed, as I genuinely liked the product and only needed a different size. It would have been much more customer-friendly if REISS offered an easier exchange process, especially given that their sizing guide was not accurate in my case. Overall, I cannot recommend purchasing from REISS due to this inconvenient and costly return process.