Sears Home Services
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Unreliable, unprofessional - do not use!
I would give it a zero. They failed to show up for the appointment (in spite of their multiple email and text reminders), strung me along throughout the 8 hour window, and at 3pm ended up rescheduling me for a week later without my knowledge or agreement. It was impossible to talk to a person in the tech team, only customer service agents who are three times removed from the technicians, or pointless AI bots. Nobody is taking the responsibility for their lack of reliability or professionalism. Never again.
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