BioWare Store
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Lost a costumer - save yourself the hassle
I’ve bought from them a lot over the years, spending the best part of £1.5k on my account to date. Shipping to the UK has always been expensive but have never had any issues as I have paid the postage amount to include important taxes etc as part of the postage. My last order I paid for this as per every other order but rather than shipping with the option I paid for they have posted it with their cheapest possible option, resulting in an additional £72 worth of important charges when the item has arrived. This is scandalous. They will hide behind the line that they aren’t responsible for countries custom tax but ignore the fact that this should have been paid for in the shipping and they haven’t shipped it with the option chosen. Do not give them your custom. I will not be giving them any more of mine. Update Edit: as expected they have come back and passed the buck and blamed the type of postage selected (despite it being the postage I always select to include customs and taxes). Despicable behaviour.