Halfords Retail
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Halfords’ customer service is a…
Halfords’ customer service is a masterclass in how to gaslight, stall, and avoid accountability. I contacted them in good faith, asking for a simple confirmation of a dashcam fitting to support my legal defence in a parking dispute — a service I paid for at their Leicester Putney Road branch. What followed was weeks of conflicting emails, dodging, and outright lies. As the questions I asked became more detailed, legally supported, and harder to dodge, one advisor after another conveniently became unavailable or “off sick.” Nothing I requested — and that Halfords is legally obligated to provide — was ever given to me. First, Ian told me records didn’t exist due to a system change. Then Harriet said maybe they could find something, but it would be difficult and probably will take weeks if not months. Then Adam after saying all serch have been done suddenly revealed they do have some magic archives — but only after I had already supplied all the info they were now requesting, again. Each response contradicted the last. Every time I pushed for a straight answer, someone new took over. Eventually, they twisted my words and shut the conversation down entirely, saying they’d no longer engage and I’d have to go through their legal team. Let’s be clear: I wouldn’t even be in this legal mess if Halfords hadn’t failed to do their job in the first place. And instead of helping, they strung me along, hoping I’d give up. I’ve reported them to the ICO. I've submitted a Subject Access Request. I even gave them the bank statement, product details, and everything else they asked for — and they still pretended I was the problem. Avoid this company like the plague. You might not realise how badly you need their help until they’re actively working against you.