Steve

Jul 11, 2022

We were booked into two Leonardo Hotels…

We were booked into two Leonardo Hotels on our last European trip ending last week. One in Budapest and one in Vienna. The hotel in Budapest was absolutely terrible. When we got two our rooms (2) they were both 35c but the thermostats were set on 21c and the fan (very noisy fan) ran constantly. When we entered one of the rooms the door handle on the inside of the door fell off and we had to pass the key card under the door to be able to unlock and open from the outside of the room. When we left to go explore the city we informed the desk and they reluctantly said they would take care of it. Except for the door handle which would have to wait a day. When we returned 4 hours later we asked the deskman about the AC and was told that everything was working fine. When we got to the rooms they were exactly the same except that the thermostats were now set at 32c. I went down to find out what fixed meant and was offered a move to two new rooms, we found them to be the same but it was late in the day and we were exhausted. In the morning the rooms had not cooled off at all. I made arrangements at another hotel and we went down and checked out. We had prepaid for the three night stay and was refused a refund for the next two nights. Thankfully the stay in Vienna was much better but not without some other challenges. We would suggest that Leonardo hotels either fire the staff and remodel this hotel or cut it loose because it is hurting their brand.