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Shocking bait-and-switch: Paid £2.1k—no ticket issued, refund obstructed
On 29 May 2025, I booked and paid for Air India Business Class flights (BLR → LHR → BLR) through EaseMyTrip for £2,096. They immediately took my payment and issued a booking reference (PNR). Within hours, their call centre agent informed me the fare was “not confirmed,” demanding an additional £650—then quickly offering to reduce the surcharge to £325 as a “compromise.” Alternatively, they would deduct a £213 cancellation fee, despite never issuing an actual ticket. When I declined their unreasonable demands and requested a full refund, EaseMyTrip resorted to obstructive tactics, repeatedly transferring me between agents and refusing to refund my money without penalties. This practice is a blatant example of bait-and-switch, clearly prohibited under UK consumer protection law. I have initiated a Section 75 claim with my card issuer and reported EaseMyTrip to both the Civil Aviation Authority and the Competition and Markets Authority. All I wanted was a straightforward booking or a hassle-free refund. Instead, I am left fighting to retrieve money for a service they failed to deliver. Verdict: Absolutely avoid EaseMyTrip. Book directly with airlines or through reputable, ATOL-protected agents.